Shared Mailbox Cant Process This Request. Try Again Later.
A shared mailbox is accessible by multiple users, all of whom are granted specific access permissions. Every fellow member is able to read and send email messages to and from the shared mailbox itself. Shared mailboxes are widely used. They permit performing a wide range of coordinated activities with a team. Essentially, a shared mailbox acts as a centralized service assuasive many people to work in a synchronized way.
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Among the most mutual advantages of using shared mailboxes include these abilities:
- Monitor and send email from a centralized account: For example, info@helpdesk.com, info@humanresources.com.
- Handle client email inquiries: Numerous users within the system can share the responsibility for monitoring the mailbox and answering queries.
- Share Outlook calendar information: Multiple users can programme and view work shifts and/or holiday time.
In this article, y'all will learn how to configure a shared mailbox in Outlook and what to practise if the shared mailbox is not synchronizing properly.
Add an boosted shared mailbox in Outlook
In one case your shared mailbox account is ready (created either on Active Directory on-premises or on Azure Active Directory) you can proceed by adding it to your Outlook profile.
You should keep in mind, however, that there are unlike methods to do this. Depending on the infrastructure Role 365 is relying on, a shared mailbox added using a dissimilar method than the one shown below might not piece of work as expected, or might produce error messages.
In Outlook, go to File >Account Settings >Account Settings.
Select your profile and click on Alter.
Click on More Settings.
On the Avant-garde tab, click Add.
Type the e-mail accost or proper noun of the shared mailbox, then click OK.
Once configured, the shared mailbox volition exist automatically available in the left folder pane in Outlook.
Consul access to shared mailbox for another user
With the exception of the mailbox owner, anyone else who needs to access the boosted mailbox (and configure information technology on his Outlook contour) must be granted the right permissions.
In that location are 2 primary deportment the mailbox possessor will need to take in lodge to provide another user with admission to the shared mailbox. Please consider, withal, that once the process below is completed, permissions might not be bachelor in real time to the user, since permission replication over the whole infrastructure might take a while.
Activeness i: Delegate Access
In Outlook, go to File.
Click on Account Settings > Delegate Access.
Click Add together.
Select the user who will work with the shared mailbox (use Ctrl-click to select multiple names) and click on Add > OK.
Select the permission level you want to assign for each section: Agenda, Tasks, Inbox, Contacts, Notes.
Select Editor permissions (which will provide full access) and click OK.
Action ii: Set up granular permissions over a shared mailbox for the targeted user
Start Outlook, go to "Mail", so right-click on the Shared Mailbox.
Click on Data File Properties.
Select thePermissions Tab from the card.
Under Permission Level, select Total Details > All > Folder Visible, as below.
Click the Add push button.
Enter the name or fully-qualified email address of the target user and click on Become.
Select the name from the list, and click Add > OK.
Select Editor. Nether Read, select Full Details.
Select the permission level—Editor permissions will provide full access—and click OK.
Troubleshooting shared mailbox synchronization
Shared mailboxes might endure from a broad range of technical and configuration bug. Run into below for help on how to proceed if the shared mailbox is not syncing.
1) Disconnect/Reconnect the shared mailbox
This quick action could actually bring the shared mailbox back in sync once more. Try to disconnect and connect back the Shared Mailbox to your Outlook contour.
Close Outlook.
Become to Start > Control Console (View past Large Icons) > Click on Postal service.
The Post Setup window volition pop up.
Click on Email Accounts.
Select your profile and click on Change.
Select More Settings.
On the Advanced tab, select the Shared Mailbox and click Remove.
Open Outlook again and reconnect the shared mailbox following the procedure listed for step number 1 (How to add together an additional shared mailbox on Outlook). Run across if the consequence persists.
2) Rename the Offline Outlook Data File (.ost)
Office 365 keeps your mailboxes (shared or individual) on a server chosen Microsoft Substitution. Still, Outlook locally caches all folders to which you lot have access (also for shared mailboxes) in a file called Offline Outlook Data File (.ost).
The Offline Outlook Information File (.ost) is a synchronized local copy of your mailbox saved on your computer, and is stored in the following default location (which might vary depending on the customer version and the Outlook account type): C:\Users\<username>\AppData\Local\Microsoft\Outlook
The Offline Outlook Data File, however, can get corrupted or become unreadable from within Outlook. Reasons for this could include a data storage device failure (bad sectors on the hard disk); networking connection failure (if the network connection has a problem, then the synchronization procedure will exist aborted and the OST file is likely to get corrupted); incorrect file system recovery; or viruses.
When this happens either the shared mailbox or your main Inbox might stop syncing.
Very oft mailbox synchronization issues with Outlook are due to .ost file corruption and tin can be resolved simply by renaming the .ost file or by creating a new Outlook contour, which will create a new Offline Outlook Data File (.ost) for Outlook to enshroud data.
Navigate to: C:\Users\<username>\AppData\Local\Microsoft\Outlook, select the Offline Outlook Information File and rename it (for example, by adding ".erstwhile" to the end.)
Restart Outlook and check if the outcome persists.
Outlook should create a new Offline Outlook Data File, which will kickoff to synchronize again with the Mailbox on the Exchange Server. Of grade, full synchronization might take a while, and some information (emails) might be available on Outlook (especially older items) just a few hours after.
3) Enable/Disable Buried Commutation Mode
The feature Cached Exchange Mode is set by default when you are using an Exchange account. It works past keeping a copy of your mailbox locally saved (cached) on your computer.
Accessing a local copy allows access to your data to be much quicker, and allows you lot to piece of work on Outlook while offline.
Using Cached Commutation Mode, y'all can read and answer to your cached letters while offline, and any new messages or updates to your mailbox on the server will be automatically sent/received once Outlook (specifically the .ost file) gets connected again.
If the shared mailbox is not synchronizing, y'all might effort to disable, restart Outlook, and re-enable once again Cached Commutation Mode on the advanced profile configuration settings of your Outlook contour.
Click File > Business relationship Settings > Business relationship Settings.
Highlight the Exchange account, and then click Change.
Go to More Settings.
On the Advanced tab, under Cached Exchange Style Settings, uncheck the selection Cached Exchange Mode.
Restart Outlook, re-enable the checkbox and see if the effect persists.
four) Enable "Download shared Folders" and "Public folders favorites"
When Cached Exchange Manner is turned on, shared folders—the folders available in your shared mailbox—are downloaded (in the .ost file) to the local computer.
To brand certain that shared folders are properly downloaded to the Offline Outlook Data File when Cached Exchange Manner is turned on, you will proceed equally follows:
Click File > Business relationship Settings > Account Settings.
Click the Exchange account, and then click Modify > More Settings.
On the Advanced tab, under Cached Exchange Mode Settings, brand sure the checkboxes "Download shared Folders" and "Public folders favorites" are selected.
5) Link a shared mailbox to a new Outlook profile
One more bank check is to come across if the shared mailbox is showing the same connectivity problem on a new Outlook profile.
Close Outlook.
Become to Starting time > Command Console (View by Large Icons) > Click on Mail.
The Post Setup window will pop upwardly.
Click on Show Profiles.
Click on the Add Push.
Choose the name for the new profile, and click OK.
The Autodiscover service should be able to create the Outlook profile automatically:
Click on Adjacent.
And then click Finish.
Get again to the Post Configuration window and select the choice: "E'er use this profile".
Click OK. Next time Outlook opens up, it will automatically load your new profile.
To add the Shared Mailbox to the new Outlook contour, follow the step to a higher place: "How to add an additional shared mailbox in Outlook".
Cheque if the Shared Mailbox is synchronizing properly on the new Outlook profile.
6) Check shared mailbox accessibility via the Outlook web app
If the syncing problem all the same persists with the new Outlook profile, then the problem might be elsewhere. The network infrastructure might take some problem, permissions might not accept properly replicated across the infrastructure afterwards the shared mailbox owner granted the target user with permissions and many others.
Check if you are able to access the shared mailbox on the cloud-hosted service Outlook Web App, which is the Microsoft Commutation Spider web-based email client. The user experience is similar to Microsoft Outlook but it doesn't need the customer software (Outlook) to be installed on the PC. This allows united states to access e-mail, calendars, contacts, tasks, and other mailbox content when something is wrong with Outlook.
Just become to https://login.microsoftonline.com, provide your credentials (Outlook email address and password) and log in.
Click on the upper right user icon, and select "Open up another Mailbox".
Insert the shared mailbox email accost.
Click on Open up.
If the Mailbox is available and properly synchronizing via Outlook Web App, this means that the result is local, with Microsoft Outlook, and yous volition need to investigate further.
If the shared mailbox is neither accessible nor properly synchronizing on the web app, the trouble most probable needs to exist fixed at the server level. In this case, you should contact your system administrator.
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Source: https://www.sherweb.com/blog/office-365/outlook-shared-mailbox/
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